Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Katie O’Neill (referred to as "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit this website or engage with our services.
We take your privacy seriously. This policy is written to be clear and honest about what we do with your information. We operate in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or purchasing our services, you agree to the collection and use of your information as described in this policy.
1. Who We Are
This website is operated by KatieO’Neill, a coach, facilitator, and writer based on the south coast of NSW, Australia. Our services include 1:1 mentoring and coaching, group coaching containers, writing circles, women’s circles and digital products.
For any privacy-related enquiries, please contact us at: katie@katieoneill.com.au
2. What Information We Collect
We may collect the following types of personal information:
Identity information: your name and how you'd like to be addressed
Contact information: email address, and any contact details you provide
Payment information: billing details processed securely through third-party payment providers (we do not store card details)
Intake and coaching information: responses to intake questionnaires, session notes, and any personal information you share in the context of working together
Website usage data: IP address, browser type, pages visited, time spent on site (collected via cookies and analytics tools)
Communications: emails, messages, or enquiries you send to us
We only collect information that is necessary and relevant to providing our services to you.
3. How We Use Your Information
We use your personal information to:
Deliver the coaching, mentoring, writing circle, or digital product you have purchased or enrolled in
Respond to your enquiries and communicate with you about our services
Process payments and manage bookings
Send you our email newsletter, updates, or promotional content (where you have opted in or attended a previous offering)
Improve our website and understand how it is being used
Meet our legal obligations
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Sensitive Information
The nature of coaching and mentoring work means that you may choose to share sensitive personal information with us — including information about your mental health, relationships, identity, or personal history. This information is shared voluntarily and is treated with the utmost care and confidentiality.
We will not use sensitive information for any purpose other than delivering our services to you. We will never share this information with third parties without your explicit consent, except where required by law (for example, if there is a risk to your safety or the safety of others).
5. Sharing Your Information
We may share your information with trusted third-party service providers who help us run our business, including:
Email marketing platforms (e.g. Mailchimp, Flodesk, or similar)
Payment processors (e.g. Stripe, PayPal, or similar)
Scheduling and booking tools (e.g. Calendly or similar)
Website hosting and analytics providers
Course or digital product delivery platforms
These providers are only given the information necessary to perform their services and are required to handle it securely. Some of these providers may be based outside Australia — where this is the case, we take reasonable steps to ensure your information is protected to a comparable standard.
6. Cookies and Website Analytics
Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.
We may use:
Essential cookies: necessary for the website to function
Analytics cookies: to understand how visitors interact with the site (e.g. Google Analytics)
Marketing cookies: to track the effectiveness of our content (where applicable)
You can control or disable cookies through your browser settings. Note that disabling cookies may affect how the website functions.
7. Email Communications
If you subscribe to our email list, sign up for a free resource, or purchase a product or service, you may receive emails from us. These might include session reminders, course content, newsletters, or information about our offerings.
You can unsubscribe at any time using the link at the bottom of any email. We comply with the Spam Act 2003 (Cth) and will not send you commercial messages without your consent.
8. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include secure password practices, limited access to client information, and using reputable third-party platforms with their own security protocols.
No method of data transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
9. How Long We Keep Your Information
We keep your personal information for as long as is necessary to provide our services, meet our legal obligations, and resolve any disputes. When your information is no longer needed, we will take reasonable steps to delete or de-identify it.
10. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
Access the personal information we hold about you
Request that we correct information that is inaccurate, incomplete, or out of date
Request that we delete your information (subject to our legal obligations)
Withdraw your consent to receiving marketing communications at any time
Make a complaint if you believe we have mishandled your information
To exercise any of these rights, please contact us at: katie@katieoneill.com.au We will respond to your request within a reasonable timeframe.
11. Complaints
If you have a concern about how we have handled your personal information and we have not been able to resolve it to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
12. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information with them.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Email: katie@katieoneill.com.au
Location: South Coast, NSW, Australia